Refund policy

Last updated: 2026-11-12

We want you to be happy with the Premium Pass. If you are not, you can get your money back.

14-day refund

You can request a full refund within 14 days of your purchase, for any reason.

How to request it

Use either option:

• Write to [TU EMAIL DE CONTACTO] from the email you used at checkout, or include that email and your order number in the message.
• Use the link in the receipt that Paddle sent you, or visit paddle.net to find your order and contact Paddle support.

How refunds are paid

Payments are processed by Paddle, our reseller and Merchant of Record. Approved refunds are returned by Paddle to the original payment method. Depending on your bank or card, the money usually appears within 5 to 10 business days.

After a refund

When a refund is completed, the Premium Pass linked to that purchase is deactivated. All free features of Whatype remain available to you.

After 14 days

Purchases older than 14 days are generally not refundable, but if something went wrong, for example a duplicate charge or a pass that never activated, write to us and we will fix it. Nothing in this policy limits the rights that consumer law in your country gives you.